Privacy Policy

1. Data Controller

 

The Data Controller responsible for your personal information is:

 

Luméra Code™ Method

Owner: Agnieszka Dziergowska

United Kingdom

 

Email: contact@lumeracode.com

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2. Information We Collect

 

We may collect the following personal information:

 

- Your name

- Email address

- Telephone number (if provided)

- Preferred appointment date and time

- Information submitted through our contact or booking form

- Any additional information you choose to provide

 

Where necessary for the safe delivery of treatments, we may also ask you to provide health-related information. Such information is treated as confidential and processed only with your explicit consent.

 

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3. How We Use Your Information

 

We use your personal information to:

 

- Respond to enquiries

- Arrange and manage appointments

- Communicate regarding your booking

- Provide our services

- Maintain client records where legally required

- Improve our services

- Comply with legal obligations

 

We do not sell or rent your personal information to third parties.

 

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4. Legal Basis for Processing

 

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on one or more of the following legal bases:

 

- Your consent

- Performance of a contract

- Compliance with legal obligations

- Our legitimate business interests

 

Special category data, including health information, will only be processed where necessary and with your explicit consent.

 

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5. Data Retention

 

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

 

When your information is no longer required, it will be securely deleted or anonymised.

 

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6. Sharing Your Information

 

Your information may be shared only where necessary with trusted service providers, including:

 

- Website hosting providers

- Email service providers

- IT support providers

- Professional advisers where legally required

- Government authorities where required by law

 

All third parties are required to keep your information secure and confidential.

 

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7. Cookies

 

Our website may use cookies to:

 

- Ensure the website functions correctly

- Improve user experience

- Analyse website traffic

- Enhance website performance

 

You may control or disable cookies through your browser settings.

 

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8. Your Rights

 

Under UK GDPR you have the right to:

 

- Access your personal data

- Request correction of inaccurate information

- Request deletion of your personal data

- Restrict processing

- Object to processing

- Request data portability

- Withdraw consent at any time where processing is based on consent

 

To exercise any of these rights, please contact us using the email address above.

 

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9. Data Security

 

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

 

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

 

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10. International Transfers

 

Where personal information is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

 

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11. Third-Party Websites

 

Our website may contain links to external websites.

 

We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies.

 

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12. Contact

 

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

 

Luméra Code™ Method

Owner: Agnieszka Dziergowska

 

Email: lumeracode@gmail.com

 

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13. Complaints

 

If you believe your personal information has been handled unlawfully, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

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